Frequently Asked Questions


Fence Masters is the leading fence contractor in the Chicago and Northwest Indiana area. We have been in business since 1983, giving us more than 35 years of experience and acquired knowledge. Contact us today if you are looking to have a fence installed on your residential or commercial property. We offer top-quality American-made products that last for many years and add class and beauty to any property. Our team members would be happy to handle any questions or concerns you may have, so speak with us as soon as you can. Get started by reading through our answers to a few of the most common questions we hear before you call us.

At Fence Masters, we maintain a full stockyard at all times so that we can provide the fastest turnaround time for any project. Most of our fences are able to be installed within one to two weeks. During our peak season, this time may change, but this is faster than almost any other company can offer, so don’t wait to visit or contact us to get started on your project right away. It could be completed before you know it!

The level of maintenance for your fence depends on which product you choose. Vinyl is one of the easiest fence materials to maintain. It is extremely sun and weather resistant due to UV-resistant additives and other features. To clean it, you only need to rinse it down with a hose or brush it off. Wood, wrought iron, aluminum fences, and chain-link fences may need a little more work and might even require professional repair at times, but don’t worry – all of our installations come with a five-year labor warranty. We also provide limited lifetime material warranties for our PVC and aluminum products and we back all manufacturer warranties.

We offer nothing but the best American-made products. With care, most of our fences can last a lifetime! Wrought iron, aluminum, and even PVC (vinyl) are designed to stand up to the tests of weather and time. Our company uses products that have been specially designed for the harsh Chicago weather, and many of our materials come with a limited lifetime material warranty. We also offer a five-year labor warranty on all of our installations and back all manufacturer warranties. With these offerings, you never have to worry about damages to your fence.

Our durable, U.S.-made products include Legend from Master Halco® vinyl fencing, chain-link fencing, wrought iron fencing, aluminum fencing, and wood fencing. All of these products are the highest quality in the industry and can provide the security you need with little maintenance or repair for many years.

No other Chicagoland and Northwest Indiana fence installation company offers the level of customer service that we do. We communicate constantly with our customers to provide the support and assurance they need and to address any questions and concerns. We arrive on time, we get the job done right, and we leave the area spotless when we are finished. Look through our photo gallery to see exactly what we have achieved for customers in the past. We could do the same for you, so do not wait to contact us and request an estimate!

We accept cash, check, or credit card. If you pay with a credit card we charge 3% interest. We also have a finance plan available. Credit approval is required. We ask for a 50% deposit when you sign a contract and the balance is due upon completion.

Most towns require that a permit be applied for. Call your local village hall to find out what your town requirements may be.

We ask that you have a plot of the survey of your property available to ensure that your fence is installed within your property lines and recommend you have this at the time of your estimate. Most towns also require to see a plot of the survey in order to apply for a permit. If you do not have a copy, check with your town as they might have a copy on file.

We ask that someone is home when our installers arrive. This way you can review and confirm the fence layout and answer any questions that our install crew may have. We also ask for someone to be home once installation is complete. This way you can inspect the installation and also pay the balance upon completion.

After your estimate, our sales staff will be calling JULIE, Indiana 811, or the City of Chicago depending where you live, to mark for utilities as mandated by state law. You may be surprised by what’s buried in your yard. That’s because most electric, gas, water, sewer and telecommunications companies are delivering utility services underground. This will be completed within 48 hours, and once completed our sales team will confirm no utilities are interfering with where you would like your fence. If you know where any underground utilities are located please make sure to let our sales team know when they are on site. There are times where a utility might be conflicting with the placement of your fence, but Fence Masters is equipped and prepared to handle this situation and will work with you to find the best solution to your needs.

Feel free to contact us with any further questions you may have. Our foremen have hundreds of years of combined experience and have the knowledge to answer any and all of your questions. Fence Masters provides the best service and products available at competitive pricing. Contact us and get a quote today to find out approximately how much your project will cost. We are here to help meet all of your fencing needs!

The information on this website is for informational purposes only it is deemed accurate but not guaranteed. It does not constitute
professional advice. Testimonials are not a guarantee, warranty or prediction of what your experience with us will be. By providing certain contact information herein, you are expressly authorizing the recipient of this message to contact you via the methods of communication provided.

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